Policies
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000Orchard Tech App
Download the app & learn how to use it
Get Orchard Tech for iPhone or Android. Find QR codes, English and Tongan guides, and video walkthroughs for workers and managers.
Need help with pay, documents or work?
Use Worker Support to submit a general request or follow up on an existing ticket.
Worker information
Pay & working hours
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PALM — Departing Australia Superannuation Payment (DASP) online application factsheet
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about departing australia superannuation payment (dasp) online application factsheet.
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PALM — Demobilisation checklists
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about demobilisation checklists.
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PALM — PALM scheme worker employment types decision tree
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about palm scheme worker employment types decision tree.
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PALM — Minimum hours case studies for workers
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about minimum hours case studies for workers.
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PALM — Payroll deductions explained
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about payroll deductions explained.
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PALM — Superannuation - guides for employers and workers
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about superannuation - guides for employers and workers.
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PALM — Superannuation and tax for PALM scheme workers
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about superannuation and tax for palm scheme workers.
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PALM — Understanding your offer of employment guide
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about understanding your offer of employment guide.
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Official pay guides — choose Horticulture Award
Language: English. Publisher: Fair Work Ombudsman. Audience: workers in Australia. Format: Official government web page. Opens an external website in this tab.
Open Fair Work Ombudsman pay guides and select the applicable award and current edition.
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Minimum hours worker poster - October 2025
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Open the official PALM resource page. Choose your language and download the latest available file directly from PALM.
- Piecework rules have changed
Help & grievances
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PALM — Support for PALM scheme workers in Australia
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about support for palm scheme workers in australia.
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PALM — Disengagement - options and support for workers
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about disengagement - options and support for workers.
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PALM — Grievance information for workers
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about grievance information for workers.
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PALM — Re-engagement information for workers
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about re-engagement information for workers.
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PALM — Scams targeting PALM scheme workers
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about scams targeting palm scheme workers.
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PALM — PALM scheme worker grievance information
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about palm scheme worker grievance information.
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Visa holders and migrants
Language: English. Publisher: Fair Work Ombudsman. Audience: workers in Australia. Format: Official government web page. Opens an external website in this tab.
Workplace rights and access to official help.
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Contact Fair Work Ombudsman
Language: English. Publisher: Fair Work Ombudsman. Audience: workers in Australia. Format: Official government web page. Opens an external website in this tab.
Official workplace help/contact route.
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How to raise an issue or grievance
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Open the official PALM resource page. Choose your language and download the latest available file directly from PALM.
Health insurance
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PALM — Health insurance hub for workers
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about health insurance hub for workers.
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PALM — Health insurance panel frequently asked questions
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Official PALM scheme information about health insurance panel frequently asked questions.
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Health insurance
Language: English. Publisher: Australian Government PALM scheme. Audience: Orchard Tech workers. Format: Official government web page. Opens an external website in this tab.
Open the official PALM resource page. Choose your language and download the latest available file directly from PALM.
External public resources
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Fair Work Information Statement
Official Fair Work Ombudsman page for every new employee, covering minimum workplace entitlements and protections and how the current statement must be provided. English. Source checked 25 August 2026.
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Casual Employment Information Statement
Official Fair Work Ombudsman page for casual employees, covering casual status, pathways to permanent employment, dispute help and when the current statement must be provided. English. Source checked 25 August 2026.
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Fixed Term Contract Information Statement
Fixed-term employment information.
Public worker policies
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Respectful workplace and code-of-conduct summary
A short guide to respectful behaviour and speaking up.
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Raise a concern or grievance - quick guide and blank worksheet
How the handbook says to raise a concern, with a private notes worksheet.
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App privacy notice and worker-portal terms - reading guide
Links to the published policies with a short explanation of app records, Contact and Upload files. Updated 16 October 2026.
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Orchard Tech App Privacy Policy (full document)
Full English reading copy. Version 1.5, effective 10 October 2026. PDF prepared 16 October 2026. Includes Contact and Upload files. Read the published source page for the current policy.
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Website, Worker Portal and App Terms of Use (full document)
Full English reading copy. Version 1.1, effective 28 August 2026. PDF prepared 10 October 2026. Read the published source page for the current policy.
Help
Contact Orchard Tech.